Your questions, answered.

FAQ's

Find quick answers about Clozure — from how to create your legacy plan to how your trusted contacts access important documents. We’re here to make every step simple, secure, and human.

General FAQ’s

Planning ahead reduces emotional and financial stress for your family duringat an already difficult time. It ensures your wishes are followed, locks in today’s prices, and gives your family peace of mind knowing they won’t have to make rushed decisions later.

Pre-need planning involves making advance arrangements, including choosing services, burial or cremation, and payment options. It gives you control, locks in costs, and spares your loved ones from tough decisions later.

At-need planning happens after a death, when emotions are high and choices must be made quickly, often at a higher cost and under pressure.

In short: Pre-need planning offers clarity, financial protection, and peace of mind—for you and your family.

You could — but that often leads to confusion, disagreement, and stress during an already difficult time. Families may struggle to agree on what you “would have wanted,” and decisions made under pressure can be costly.

By planning now, you remove the guesswork, prevent conflict, and give your loved ones something far more valuable than instructions — peace of mind.

Costs vary depending on location, burial vs. cremation, and the type of service. On average in the U.S., funerals range from $7,000–$12,000, while cremations average $3,000–$7,000. Planning ahead lets you set a budget, avoid rising costs, and choose what’s right for you.

Most pre-need plans are flexible and can be transferred to another provider if you relocate. You can also update your plan if your preferences or circumstances change.

Almost everything!
You can make choices about:

• Burial or cremation

• Type of service (religious, celebration of life, private)

• Location (cemetery, memorial park, or other venue)

• Details like music, readings, flowers, or photos

• Payment arrangements

• How to notify your friends and family

• What to say in a good-bye video

• What charity might you want mourners to support in your memory

• What to do with your digital personas... And more!

This way, everything reflects your values and wishes.

No. Many families choose flexible payment plans that spread out costs over time. Pre-need planning is about reducing the financial burden — not creating one.

Yes. A pre-plan sets the foundation, allowing your family personalize and add touches that feel right for them — without worrying about the big decisions or expenses.

Yes. By law, funds are placed in a trust or insurance product designed to protect your investment until services are needed. This ensures your money is secure and used exactly as intended.

Costs vary depending on location, burial vs. cremation, and the type of service. On average in the U.S., funerals range from $7,000–$12,000, while cremations average $3,000–$7,000. Planning ahead lets you set a budget, avoid rising costs, and choose what’s right for you.

Your privacy and security aren’t just features, they are our top priorities. Clozure is built on an enterprise-grade Firebase infrastructure, delivering real-time encryption, secure authentication, and HIPAA-level protection across all devices. Every document and directive is safeguarded with military-grade encryption and accessible only to your verified Legacy Contacts (Wingmates). Partnering with Dentity for decentralized identity verification, we prevent spoofing and ensure your data stays in trusted hands. With enterprise-secure AI that never trains on personal information, Clozure offers a safe, modern space to plan your legacy and share it securely when it matters most.

Yes — you can. Many users start Clozure after a loss to organize details, documents, and memorials in one place. We’ll guide you step by step.”

Clozure is neither a law firm nor a funeral service provider. Think of us as your advocate and entrée to both of these industries.

Shipping - ClozureCard™

When your account membership has been paid in full, you will receive an email with the expected ship date.

ClozureCards™ are shipped via tracked packaging, the type of which will determined at the time of shipping for most secure and efficient delivery. You will receive an email with tracking information when your ClozureCard™ is ready to go.

Returns

if you receive your Clozure Card™ and it's damaged or the information is incorrect, you must send an email to support@clozure.io and you'll be given an instructions as to what needs to be done in order for us to replace it.

PLATINUM MEMBERSHIP

Launch with Clozure

Get your free consultation for your bespoke, custom life plan. Schedule your appointment today with our Concierge Victoria Burke.